Request for Release of Information

In accordance with the Health Records Act 2001 patients can request to access information from a medical record.

Once your application form has been received, a search will be conducted for the information you seek.

Under the Health Records Act 2001 and the Privacy Act 2014 Ramsay Surgical Centre Glenferrie has 45 days to provide the requested information.

There are costs involved in providing this information and an invoice will be sent once an initial request is made. The costs are in accordance with the Health Records Regulations 2023.

Fees & Charges:

Standard application fee: $39.80
Registered post: $12.00
Photocopying: 0.20c per page
Retrieval from secondary storage: $19.10

Should you wish to make an application to access a medical record please complete the application form and post it together with a photocopy of photo identification (such as your driver’s licence or passport) to:

Privacy Officer
Ramsay Surgical Centre Glenferrie
29 Hilda Crescent
HAWTHORN VIC 3122

Alternatively you can scan and email the completed form and photo identification to: HealthInformationServices.GLF@ramsayhealth.com.au

For further information please contact Privacy Officer on 9526 5441 or HealthInformationServices.GLF@ramsayhealth.com.au